Digital Transformation, Human Capital Development and Organisational Capabilities in an Emerging Market Telecommunication Industry

Frank Boateng; John Armstrong Asabil Etroo

doi:10.63029/0w2yvw23

Authors

Frank Boateng University of Mines and Technology Author
John Armstrong Asabil Etroo Sametro Company Limited Author

DOI:

https://doi.org/10.63029/0w2yvw23

Keywords:

Digital Transformation, Human Capital Development, Business Model Innovation, Telecommunication industry

Abstract

Digital transformation (DT) has emerged as a transformative force reshaping organisational structures, operational models, and workforce capabilities across industries. The academic literature has failed to examine how DT influences human capital development in the telecommunications sector of emerging economies. Drawing on contingency theory, the resource-based view (RBV), and organisational learning theory, this study investigates the effect of digital transformation on human capital development and examines the moderating roles of customer experience, operational processes, and business model innovation (BMI) in the Ghanaian telecommunications industry. The study used a quantitative cross-sectional design, with data collected from 290 employees across three major telecommunications firms via structured questionnaires. Exploratory Factor Analysis and Covariance-Based Structural Equation Modelling (CB-SEM) via AMOS were used for analysis.

Author Biography

John Armstrong Asabil Etroo, Sametro Company Limited

John Armstrong Asabil Etroo is a seasoned business leader and academic with over 14 years of senior‐level experience across banking, telecommunications, real estate, logistics, and broadcasting. He currently serves as General Manager of Sametro Company Limited and SCL Sametro Guinea Bissau Sarl, where he drives strategic direction, financial management, operational excellence, and policy implementation. He combines extensive industry expertise with a strong academic foundation in finance, digital transformation, and corporate governance. He is an Adjunct Faculty member at Nobel International Business School, where he teaches Leadership for Digital Transformation. He holds a Bachelor of Commerce from the University of CapeCoast, an MBA in International Finance Controlling, and a Doctorate in Business Administration. He is currently pursuing an MSc in Digital Transformation at the University of Hull and has completed a specialised digital strategy program at the University of Cambridge Judge Business School.

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