Total quality management implementation practices and customer satisfaction: the role of innovative employee behavior and employee empowerment. Management Research Quarterly, [S. l.], v. 1, n. 1, p. 26–41, 2024. DOI: 10.63029/cxn5xa68. Disponível em: http://mrquarterly.org/index.php/ojs/article/view/6.. Acesso em: 19 sep. 2024.